3d Retreat

Fitbit Force Recall Over Skin Allergies

Posted In Featured, News, Wearables - By Aaron Benzick on Monday, February 24th, 2014 With No Comments »

A voluntary recall of the Fitbit Force has been issued and sales of the wearable health tracker have been halted until a new hypo-allergenic version can be release. Fitbit has received numerous reports of rashes forming on the skin under the Fitbit Force. According to Fitbit CEO James Park this issue only affects 1.7% of Force users but the company is taking the matter seriously. Fitbit Force

We wanted to provide an update on our investigation into reports we have received about Force users experiencing skin irritation.  From the beginning, w e’ve taken this matter very seriously. We hired independent labs and medical experts to conduct a thorough investigation, and have now learned enough to take further action. The materials used in Force are commonly found in many consumer products, and affected users are likely experiencing an  allergic reaction to these materials.  While only a small percentage of Force users have reported any issue, we care about every one of our customers. We have stopped selling Force and are in the process of conducting a voluntary recall, out of an abundance of caution. We are also offering a refund directly to consumers for full retail price. We want to thank each and every member of the Fitbit community for their continued loyalty and support. We are working on our next-generation tracker and will announce news about it soon.  For additional information, ple ase contact our support line at: 888–656–6381, or visithttp://www.fitbit.com/forcesupport.

Unfortunately, this will most likely delay the release of the firmware update that is to provide caller ID notifications to the device.

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